Strategy Sessions
Booking Terms
These terms apply to bookings made for Strategy Sessions with Evolve Consult.
Strategy Sessions
Strategy Sessions are one-to-one professional consultancy and advisory services delivered at the date and time selected during booking.
Cancellation or rescheduling by you
More than 48 hours before the scheduled session start time
You may either:
- reschedule your session once free of charge, subject to availability; or
- cancel your booking for a full refund.
Within 48 hours of the scheduled session start time
You may request one reschedule, subject to availability.
If you cancel within 48 hours of the scheduled session start time, the booking is non-refundable, subject always to any statutory consumer rights that apply.
No-shows
If you do not attend your booked Strategy Session and have not cancelled or requested a reschedule beforehand, the booking is non-refundable, subject always to any statutory rights that apply.
To cancel or request a reschedule, email info@evolve-consult.co.uk.
If Evolve Consult cancels
If Evolve Consult needs to cancel your Strategy Session, you may choose either:
- an alternative date; or
- a full refund.
Consumer cancellation rights
If you book as an Individual/consumer, you may have statutory cancellation rights in addition to this policy. Nothing in these Booking Terms affects your statutory rights.
Where you expressly request Evolve Consult to begin providing the Strategy Session service during a statutory cancellation period, you acknowledge that once the service has been fully performed you may lose the statutory right to cancel.
If you exercise a statutory cancellation right after services have begun at your express request but before they have been fully performed, Evolve Consult may be entitled to charge a proportionate amount for services already supplied where permitted by law.
Refunds
Where a refund is due, Evolve Consult will process it back to the original payment method without undue delay and within 14 days where applicable. The time taken for funds to appear after processing may depend on the payment provider or bank.